Escalation matrix [ what next? if not getting solution from general system??]



Procedures to follow:-


  • Please be specific while registering a OSR.
  • Please do not register multiple OSR for the same problem.
  • Please give your rating to our OSR going to the OSR history so that we can improve in case of necessity.
  • Before giving OSR regarding money top up we request you to update the transaction information in the software and intimate this to support@denzongleisure.com or call +91-33-22640048/49

  • Escalation desk:-


  • If you do not receive the Call Back from OSR desk within the parameter set for each product, you can call the next level of Escalation 8334853330 which will be handled by a nodal officer .
  • While dialing the escalation number please provide the OSR ref number first to guide the Manager in correct way to provide immediate solution.
  • Calls to escalation number will not be entertained if the OSR is not provided.
  • Please do not hesitate to write us at rajeevranjan@denzongleisure.com if you are not satisfied with the quality of support provided by the executive handling OSR, you can give “poor “ in the rating .

  • Dear customer:-


  • Please be informed and assured that any queries and issues forwarded to ab@denzongleisure.com or call 9836117777,will be reviewed and recalled as soon as possible,

    however for emails which require other department’s interference will take minimum of 12 Hours.